Simple & Transparent Returns

At Vetra Labs™, your satisfaction and your dog's wellbeing are important to us. If something isn't right with your order, we're here to help. Below you'll find everything you need to know about returns, exchanges, refunds, and cancellations.

↩️ Returns & Exchanges

Products may be returned or exchanged within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unopened and unused.
• Be returned in their original packaging.
• Be in the same condition in which they were received.

For hygiene and safety reasons, opened or used supplements cannot be returned or exchanged unless they are defective or incorrect.

💳 Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 7–10 business days.

Please note:

• Original shipping charges are non-refundable.
• Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

📦 Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the product
• Photos of the packaging

If the issue is confirmed, we'll arrange a replacement or full refund at no additional cost.

❌ Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After this period, your order may already be processed for shipment and can no longer be cancelled.

📩 How to Request a Return

To request a return, exchange, or refund, please contact our support team.

📧 support@vetralabs.shop

📲 WhatsApp: 78 724 504

Please include your order number, the product you're contacting us about, and a brief explanation of your request.

⚠️ Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Opened supplement jars
• Used products
• Final sale or promotional items marked as non-returnable
• Products that have been damaged after delivery or returned without their original packaging

Need Assistance?

If you have any questions about your order, our support team is here to help.

📧 support@vetralabs.shop

📲 WhatsApp: 78 724 504

Contact Us →

Last updated: September 8, 2026