Shipping Policy
Fast, Reliable Delivery
At Vetra Labs™, we're committed to delivering your dog's wellness essentials safely and efficiently. Below you'll find everything you need to know about order processing, shipping times, delivery, and what to expect after placing an order.
📦 Order Processing
Orders are typically processed within 4 hours to 12 hours after payment has been confirmed.
Once your order has been processed, you'll receive a confirmation email or SMS with your order details.
🚚 Shipping & Delivery
Most orders arrive within 2–5 business days, depending on your delivery location.
We work with trusted local courier partners to ensure your order is delivered safely and efficiently.
Please note that delivery times may vary during holidays, promotional periods, or due to circumstances beyond our control.
💳 Shipping Fees
Shipping fees are calculated at checkout based on your order and delivery location.
From time to time, Vetra Labs™ may offer free shipping promotions, which will be clearly displayed on our website.
📩 Order Updates
Once your order has been dispatched, you'll receive an SMS or email with updates regarding your delivery.
If you have any questions about your shipment, our support team will be happy to assist you.
⏳ Delivery Delays
While we do everything possible to deliver your order on time, delays may occasionally occur due to:
- Courier service disruptions
- Incorrect or incomplete delivery information
- Severe weather or other unforeseen events
- Public holidays or regional disruptions
We appreciate your patience should any unexpected delays arise.
📦 Incorrect or Missing Items
If your order arrives with an incorrect or missing item, please contact us within 48 hours of delivery.
Our team will investigate the issue promptly and work to resolve it as quickly as possible.
📧 Contact Us
If you have any questions regarding shipping or delivery, please contact us.
📲 WhatsApp: 78 724 504
Have Questions?
Our support team is happy to help.
📲 WhatsApp: 78 724 504
Last updated: September 9, 2026