Terms of service
Welcome to Vetra Labs™. By accessing our website, browsing our products, or placing an order, you agree to the following Terms of Service. These terms are designed to ensure a safe, fair, and transparent shopping experience for everyone. Please read them carefully before using our website or purchasing our products.
1. Eligibility
Age Requirement: You must be at least 18 years old to place an order through our website. If you are under 18, you may only use our services with the involvement and supervision of a parent or legal guardian.
Responsibility: By using our website, you confirm that the information you provide is accurate, complete, and up to date.
2. Your Account
Account Information: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Account Security: If you believe your account has been accessed without authorization, please contact us immediately.
3. Our Products
We strive to display our products as accurately as possible. However, colors, packaging, and product appearance may vary slightly depending on your device or screen settings.
We reserve the right to update product descriptions, packaging, pricing, or availability without prior notice.
4. Product Use
Responsible Use: Our supplements are intended to be used only as directed and for their intended purpose.
Veterinary Advice: Our products are designed to support your dog's everyday wellness and are not intended to diagnose, treat, cure, or prevent any disease. We recommend consulting your veterinarian before introducing any new supplement to your dog's routine, especially if your dog has a medical condition, is pregnant or nursing, or is taking medication.
5. Orders & Payments
Order Acceptance: Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order at our discretion.
Pricing: Product prices, promotions, and discounts may change without prior notice.
Payment: Available payment methods will be displayed during checkout. By completing a purchase, you confirm that you are authorized to use the selected payment method.
6. Shipping & Delivery
We work hard to process and deliver orders as quickly as possible.
Estimated delivery times are provided as a guide only and are not guaranteed. We are not responsible for delays caused by courier services, customs, weather conditions, or other circumstances beyond our control.
Please ensure your shipping information is accurate before completing your order.
7. Returns & Refunds
Please refer to our Returns & Refund Policy for complete information regarding returns, exchanges, cancellations, and refunds.
8. Intellectual Property
All content available on the Vetra Labs™ website—including our logo, branding, product names, text, images, graphics, designs, and other materials—is the property of Vetra Labs™ or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content from our website without our prior written permission.
9. Third-Party Links
Our website may contain links to third-party websites or services for your convenience.
We are not responsible for the content, privacy practices, or policies of any third-party websites, and your use of those websites is at your own risk.
10. Privacy
Your privacy is important to us.
Please review our Privacy Policy to learn how we collect, use, store, and protect your personal information.
11. Prohibited Use
You agree not to use our website or services to:
- Violate any applicable laws or regulations.
- Upload or distribute harmful software or malicious code.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the operation or security of our website.
- Copy, scrape, reproduce, or misuse any content without permission.
- Use our website for fraudulent or unlawful activities.
We reserve the right to suspend or terminate access to our website if these Terms are violated.
12. Limitation of Liability
While we strive to provide accurate information and high-quality products, Vetra Labs™ cannot guarantee that our website will always be uninterrupted or error-free.
To the fullest extent permitted by law, Vetra Labs™ shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, services, or legal requirements.
Any updates will be posted on this page with the revised "Last updated" date. Your continued use of our website after changes have been published constitutes your acceptance of the updated Terms.
14. Contact Us
If you have any questions regarding these Terms of Service, please contact us at:
📲 WhatsApp: 78 724 504
We'll be happy to assist you.
Last updated: September 8, 2026